We crafted this FAQ page to answer many of the frequently asked questions we were asked along the way.

Are your Web Design costs one time?

Yes, just a one time cost as mentioned on our website for web design.

What is your typical turn around period?

Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 10 pages website can be finished anywhere between 7-10 working days after we’ve received all content and feedback from you.  It’s a safe estimate to expect at least a two weeks for your project, though it could be much quicker or slower, depending on your input.  Ask your sales agent or project manager for more information.  We also offer an express service for an additional fee to expedite your project.  Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

Can you host our website and register our domain name?

Yes, we would love to. We charge a low RM5.50 monthly fee for web hosting. Domain Names are RM75/Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.

Can I use my existing website address if I host with you?

Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

After you have designed our website, can we manage it ourselves easily?

Absolutely! You’ll have several options for managing your site after it’s completed.  When we’re done constructing your new website, you will own it and have full access to it.  You will be able to make any changes to the site if you have any web editing knowledge.  You can also opt for an editable website package.  This way, you can log in to easily make changes to any non-Flash content in your site, any time you want.  Just make sure you let us know you would like this option before you sign up.  Thirdly, we offer a Webmaster service, if you’d like us to manage your new site for you.

Webmaster service is negotiated on an individual basis, as each client has differing needs. Consultant offers a maintenance agreement in which the customer pays on an “as needed” hourly basis RM75/per hour.

Do you offer Emergency After Hours Support?

We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

Why are your prices so low for your excellent quality? Are there hidden charges?

We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.

If you are wondering how we can charge as much as 70% less than our competition? There are a number of things to consider:

Clients – The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

Promotion and Advertising – We choose the way we promote our web design business very carefully and ensure every promotion cost pays for itself. We’ve spent a lot of time researching in this field. This is what our business is about, “Web Design and Internet Promotion”. So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.

Co-Creation-We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.

Can you create a logo to go with our web site?

Sure we can. In fact, we make excellent logos for RM350.00. We can also design brochures, business cards and all your stationary to go with your website.

Can you help us get listed in Search Engines?

We have a Web Marketing Service (Search Engine Optimization) to help you list in Major Search Engines. For more details, please ask a Representative when you call us.

Will we get a chance to review and suggest modifications to the website before it is launched?

Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

I am a small home business, do you work with Individuals?

Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

What are your Business Hours?

We work 9:00 AM to 6:00 PM – Monday to Friday and 10:00 AM to 2:00PM on Saturdays. For your convenience Hotline available for sales or support almost 24/7.

Your work is awesome for your price range. Do you get similar compliments often?

Thank you, we have been told hundreds of times that our company site is the best looking Web Design Company website on the web. We strive to provide the best quality web design services at affordable prices. You will find we are not the cheapest, not the most expensive but right in the middle. We hope after we provide you with an award winning online presence that you will refer your friends, colleagues, and anyone else you know needing our services…..

When Is Payment Required For Your Web Site Design And Development Services?

1, Payment of 1/2 of the initial agreed project value as a deposit
2. Payment of the balance, 1/2 of the initial agreed project value, due when the project is successfully installed on a hosting service (before the admin manual and login details)

What type of payment forms do you accept?

We accept debit and credit card payments, Paypal, as well as cheques and Bank transfers.

What is Content Management System? Can I manage Content On My Site?

We build bespoke websites and internet applications with powerful content management systems (CMS) that allow you to update your website quickly and easily.

Yes, you can make all the changes you want. Perfect if your site requires frequent updates.

I am totally new to this "website thing". How does the whole process work?

Never fear, that’s why we are here. You can learn about our time proven process below.

Success starts with a great strategy.

Smooth communication and proper project management is something we might be accused of having an obsession with. As 10 years of experience have proved – this really works the best.

EXPLORE

We start with a brief 15-30 minute phone call to get to know you, your project and to see how many levels of compatibility we have. From there we’ll schedule a formal exploration meeting where we’ll meet at our office if necessary. We’ll scope out your project, discuss design direction, and clarify your goals. After that meeting/phone call we’ll provide a detailed proposal and project timeline, and hopefully get started shortly thereafter.

Your requirements are unique, so we make sure we take time to understand your business: your brand, your products and how and why your customers behave the way they do.

KICKOFF & CONTENT

Creating, organizing, and collecting your website’s assets is a vital part of the process. Your assets consist of text, photos, videos, graphics, testimonials, charts, and graphs; anything that you want to present to the world on your website that delivers the information and experience you want your audience to have.

DESIGN

Our designs are created with your customer in mind. We put your customers at the centre of our design process.

DEVELOP

Using best practice techniques we develop sites that are user friendly, functional and engaging. From desktop to mobile we develop across a range of platforms to optimise customer engagement and conversion rates.

Once the functionality is developed, your website is deployed to a staging environment for rigorous testing and a full review. We will send you the link to test online. We provide at least two rounds of design amends. We also provide full training manual guide so your key adminstrators become experts at using and populating your new site.

LAUNCH

Final checks then Lift off!… And time to crack open the bubbly!

Before launching, we do everything we can to ensure that there is a smooth transition. We conduct our full pre-launch check list and make sure that your site is truly ready to start captivating your customers!

EVOLVE

A successful site is an evolving site. We like to stay involved after launch to provide strategic input and help you achieve your full online potential.

As well as providing ongoing support, we can help build traffic, increase conversions and provide traffic analysis and user feedback tools.

We offer health checks and recommend a full review a few months after launch to discuss how the website is performing.

Do I own my website?

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

My business isn't in your city, can you still build my website?

Yes. We have developed websites for clients across the Couuntry, even worldwide.

Will we need to have a face-to-face meeting to begin the project?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email and telephone. We place suggested website designs online via, our  secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the team.

Book a website design consultation with our web developers
It all starts with a website consultation to discuss your website design & search engine marketing needs, requirements, goals and objectives. We love to chat to people just like you who may be searching for a new solution to your online or offline marketing.
As a reputable company where customer satisfaction and results matter, this offer is real and will give you a genuine and honest insight into where you can make improvements to your online and offline business. We are available to consult with you about your website. We offer free, no-obligation consultations in our office or over the phone. Just make sure you make an appointment first. Contact us on 0173140839 to schedule a meeting.

I Have a Question that I Didn't See on This Page.

We want to hear from you. Please call 0173140839 now for a query or email at contact@maxcomsoft.com 

Get in touch. We can't wait to work with you